FAQs

About Sophiakey

 

Who is Sophiakey?

Sophiakey is a professional furniture sourcing company with offices in China, Singapore, and Dubai. We provide one-stop furniture procurement solutions, including product matching, factory coordination, quality inspection, logistics arrangement, and after-sales support.

 

Where are you located?

Our headquarters and sourcing base are located in Shunde District, Foshan City, Guangdong Province, China — one of the most important furniture manufacturing centers in China.

 

Do you have a showroom outside China?

Yes. We have a branch in Dubai, UAE, and welcome clients to book a private visit to our Dubai Global Showroom.

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Service Packages

What does the USD 188 Visiting China Service include?

The USD 188 Visiting China Service is designed for clients who plan to visit China for furniture sourcing. It includes:

• Pre-trip PPT furniture matching plan
• One-day private car pick-up service in Foshan
• Accompanied visits to 3–5 reliable factories
• On-site negotiation support
• Quality check coordination
• Logistics and shipping arrangement

This service helps make your furniture sourcing trip more efficient, organized, and worry-free.

What does the USD 158 Online Purchase Service include?

The USD 158 Online Purchase Service is suitable for clients who prefer to source furniture remotely. It includes:

• PPT furniture matching plan
• Product recommendations based on your floor plan, style, budget, and requirements
• On-site negotiation support
• Quality inspection coordination
• Logistics arrangement

This service is ideal if you want professional furniture recommendations without visiting China in person.

 

What information do I need to provide for the furniture matching plan?

Please provide your floor plan, preferred style, budget range, and space requirements, such as villa, bedroom, living room, dining area, or full-house furniture needs. Once we receive the required information and payment, our team will begin preparing your matching plan.

 

How soon will I receive the furniture matching plan?

We will provide the PPT furniture matching plan within 5 working days after payment.

 

What if I am not satisfied with the matching plan?

We offer 2 free revisions based on your feedback. Our designer will adjust the plan to better match your needs, style, and budget.

 

How long is the service valid?

The service is valid for 12 months from the date of payment. You may activate the service at any time within this period according to your project schedule.

 

Is the service fee refundable?

The service fee is non-refundable once the service has started. However, the fee can be fully deducted from your final furniture order.

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Pricing & Commission

Do you have a fixed price list?

Because our furniture comes in different sizes, materials, colors, and customization options, we do not have a fixed general price list. Once you share your preferred items, floor plan, or project details, we can provide a more accurate quotation.

 

Does the product price include shipping?

No. The listed product price is for the furniture only. Shipping cost is calculated separately based on the total CBM, order quantity, and delivery address.

 

Are there any hidden fees?

No. There are no hidden fees. We charge a transparent procurement commission based on the final order value. The larger the order value, the lower the commission rate.

 

What is your procurement commission rate?

Our procurement commission covers supplier coordination, order placement, quality inspection, documentation, and shipping arrangement.

The commission rate is:

• 5% for orders up to USD 15,000
• 3% for orders from USD 15,001 to USD 45,000
• 2% for orders from USD 45,001 to USD 90,000
• 1% for orders above USD 90,000

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Ordering Process

What is the purchasing process?

First, we learn more about your project, including whether you plan to visit China, your space dimensions, preferred style, and budget range.

Then we recommend suitable furniture, provide catalogs or a matching plan, and help you finalize the selections. Once the order is confirmed, we manage production coordination, quality inspection, packaging, and shipping arrangement.

Can you support business clients or furniture retailers?

Yes. We work with furniture retailers, project contractors, designers, and brand owners. Please share your business type and sourcing needs, and we will connect you with the most suitable specialist and provide relevant product information or case studies.

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Payment & Production

What payment methods do you accept?

Our standard payment term is 50% deposit by T/T before production, and the remaining 50% balance before shipment.

 

Will there be a formal contract?

Yes. We will sign a formal contract with you after the order is confirmed. Production, inspection, and shipment details will be clearly arranged according to the order agreement.

 

When will production begin?

Production will begin once we receive the 50% deposit.

 

What is the production lead time?

For standard models, production usually takes 30–45 days after deposit payment.

For customized items, the lead time is usually 45–60 days, depending on the complexity of the design, materials, and customization requirements.

 

Do you have goods in stock?

Most of our products are made to order. We usually do not keep ready stock because our furniture is customized according to each client’s dimensions, materials, colors, and project requirements.

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Shipping & Delivery

Do you ship worldwide?

Yes. We export to over 130 countries and can help arrange international shipping for our clients.

 

Do you provide door-to-door shipping?

Yes. We can help arrange professional export packaging and door-to-door shipping with full tracking.

 

How is the shipping cost calculated?

Ocean freight is calculated based on the total CBM of your order. Once you confirm the order quantity and provide your full delivery address, we will check the exact shipping cost for you.

 

Do you handle customs clearance for door-to-door delivery?

Yes. For door-to-door delivery, we can help coordinate the full shipping arrangement, including customs clearance when applicable. You only need to wait for the furniture to arrive at your address.

 

What are your shipment terms?

Our usual shipment term is EXW. However, we can also help arrange sea shipment or door-to-door delivery through reliable freight forwarders upon request.

 

How long does delivery take?

From order confirmation to final delivery, the overall timeline is usually around 2–3 months, depending on production time, shipping route, destination country, and customs clearance.

For Southeast Asian countries, delivery usually takes around 2 months.

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Quality Control & Packaging

How do you guarantee product quality?

We have a professional QC team that checks materials, workmanship, dimensions, and final product condition before shipment. We will also send photos and inspection videos for your confirmation.

 

How many quality inspections do you provide?

We conduct 3 stages of inspection:

• Raw material inspection
• Semi-finished product inspection
• Final finished product inspection

Only qualified products will be approved for shipment.

 

How do you pack the furniture?

All furniture is carefully packed with EPE foam, cartons, and wooden frames to reduce the risk of damage during international transportation.

 

What if the received products are damaged or have quality problems?

We provide overseas after-sales support. If there are product quality issues or transportation damage, we will help coordinate solutions, including local repair support when available.

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Assembly & After-Sales Service

Do you offer furniture assembly service on site?

We currently provide in-home furniture assembly service in selected regions, including Southeast Asia, UAE, Saudi Arabia, and Australia.

 

Do you provide after-sales service?

Yes. Any after-sales issues will be handled and followed up by our team. We will help coordinate repair, replacement, or other suitable solutions depending on the situation.

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Design & Customization

Can you make customized furniture?

Yes. Most of our furniture can be customized according to your preferred dimensions, materials, colors, and style requirements.

 

Do you provide 3D rendering?

Yes. We have a professional designer team that can create high-quality and realistic 3D renderings for clients. The 3D rendering service is charged at USD 20 per square meter.

 

What furniture styles do you mainly offer?

We mainly offer high-end Italian modern, minimalist, light luxury, outdoor furniture, and customized cabinet solutions.

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Visiting China

Can you provide an invitation letter for my China visit?

Yes. We can assist with preparing an invitation letter if you plan to visit China for furniture sourcing.

To prepare the document, we may need your visit purpose, purchasing plan, cities you plan to visit, estimated arrival date, and departure date.

 

Can you arrange factory visits in China?

Yes. For clients who choose our Visiting China Service, we can arrange visits to selected reliable factories based on your style, budget, and sourcing requirements.